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PAIA manual

In terms of section 51 of the Promotion of Access to Information Act, 2000 (Act 2 of 2000).

⚠ This is a skeleton, and it is not yet a compliant manual. Section 51 prescribes what a manual must contain. The structure below is right; the content in [ ] is not something anyone can invent for you — it has to describe the records you actually hold. Your Information Officer must complete and approve it before this page goes live.

You sell PAIA alignment. Publishing an incomplete PAIA manual on your own site is the single most avoidable credibility failure available to this company. Finish it, or take the page down until it is finished.

1. Particulars of the body

  • Name: Siyakhula Holdings (Pty) Ltd
  • Registration number: [ registration number ]
  • Information Officer: [ full name and designation ]
  • Deputy Information Officer(s): [ name(s), if any ]
  • Physical address: [ address ]
  • Postal address: [ address ]
  • Phone: +27 82 715 5277
  • Email: info@siyakhulah.co.za
  • Website: https://www.siyakhulah.co.za

2. The PAIA guide

The Information Regulator has published a guide on how to use PAIA, in terms of section 10. It is available from the Regulator at inforegulator.org.za, or by contacting the Regulator directly.

3. Records available without a request

[ List records automatically available — e.g. marketing material, this website, published capability documents. ]

4. Records held, by subject and category

[ This is the substance of the manual. Describe the categories of records you hold. For example: ]

  • [ Company secretarial and statutory records ]
  • [ Financial and tax records ]
  • [ Human resources and employee records ]
  • [ Client contracts, engagement letters and project records ]
  • [ Supplier and procurement records ]
  • [ Marketing and enquiry records ]
  • [ IT, information security and system records ]

5. Records held under other legislation

[ e.g. Companies Act, Income Tax Act, VAT Act, Labour Relations Act, BCEA, POPIA, Skills Development Act. ]

6. How to request a record

Requests must be made on the prescribed form and submitted to the Information Officer at the address above. The prescribed forms and the applicable fees are published by the Information Regulator.

  • We must respond within 30 days of receiving the request.
  • We will tell you in writing if the request is granted or refused, and give reasons for a refusal.
  • Prescribed fees may apply. [ Set out the current fee schedule. ]

7. Grounds for refusal

A request may be refused on the grounds set out in Chapter 4 of PAIA — including the protection of third-party privacy, commercially confidential information, and legally privileged records.

8. Remedies

If a request is refused, you may lodge a complaint with the Information Regulator, or apply to court, as provided for in PAIA.

Last reviewed: [ date ]